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Whitney Syverson

 

3327 26th Ave SW • Fargo, ND 58103 • 701.306.2821 • whitney.n.syverson@ndsu.edu

 

EDUCATION                                                                                          

North Dakota State University, Fargo, ND                                                                                                                                                     Anticipated Graduation December 2017

Bachelor of Science degree in Marketing, Minor: Sociology

 

EXPERIENCE

Discovery Benefits, Fargo, ND                                                                                                                                                                                                    July 2014 - Present

Participant Services Specialist

  • Deliver customer support in busy environment via email, chat, and phone

  • Build rapport, listen, clarify, and manage conversational flow

  • Resolve complex issues and initiate follow up when necessary

  • Meet and exceed required stats of position such as contacts per hour and length of calls

  • Achieved training on both lines of business 

 

Sprint, Fargo, ND                                                                                                                                                                                                      December 2013 – June 2014

Sales Representative

  • Managed neatness and cleanliness of work stations and store displays

  • Prepared and reported required sales documentation in a prompt and accurate manner

  • Performed nightly audits in accordance with company procedure

  • Directed customer inquiries

  • Completed monetary deposits

 

Glik’s, Moorhead, MN and Detroit Lakes, MN                                                                                                                                                            April 2012 – November 2013

Second Assistant Manager

  • Greeted customers and answered queries regarding merchandise

  • Operated cash register, scanner, and computer to fulfill customer purchases

  • Handled new shipments and designed displays on monthly basis

  • Managed cash drawers

  • Tracked daily activities including customer returns and customer issues

 

LEADERSHIP AND INVOLVEMENT

Nakomis Child Care Center II, Fargo, ND                                                                                                                                                              October 2015 – November 2015

  • Volunteered to supervise children up 10 hours per week

  • Served meals and assisted with activities

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NDSU Poverty Simulation                                                                                                                                                                                                             November 2015

  • Role-played the lives of low-income families to understand what life is like with a shortage of money and an abundance of stress  

  • Purpose of the simulation: to motivate individuals to assist in ending poverty in our country

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RELEVANT SKILLS

     Microsoft Word                                  Microsoft Outlook                            Microsoft Excel                                 Microsoft PowerPoint                                      Microsoft Access                                                                                                                  

                                                                 SPSS Data Analysis                                                                                 Social Media                                                            

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